Shipping/Refund Policies

Complete shipping/refund policy: (PLEASE READ BEFORE PURCHASING)

All of my shipments are via FedEx

Due to recent events, I will no longer be offering order cancellation refunds as of 8/4/2026. If you order a spider or item, you are automatically accepting this term. Shopify taxes ME to do refunds, not the customer, so it's an automatic unnecessary loss for my small business. This is the reason as to why.

• No Refunds, unless in the event of a DOA (Dead on arrival) with overnight shipping
• Overnight and 2 Day shipping offered via FedEx
• Not responsible for any shipping/carrier delays under any circumstances
• I reserve the right to delay shipping based on weather/temperature or personal issues
• If shipping is occurring in temperatures over 85 degrees F or below 60 degrees F, I highly recommend overnight shipping.
  • if your temps are not within these ranges, please go to products and add a heat/cold pack to your order (regardless of your 2 day/overnight shipping selection).
  • You may choose 2 day shipping, but I will NOT be held responsible for any DOAs under any circumstances
• In the rare event of a DOA with overnight shipping, you must notify me within 1 hour of when the package was received. DOA refund only covers the cost of the animal and does not include shipping fees.
• I will not be held responsible for any shipping delays, shipping delays resulting in DOAs, mis-delivery by carrier or packages lost in transit as these circumstances are out of my control